Training Course:
Developing Successful Working Relationships

Developing Successful Working Relationships

Duration: 2 days

Who should attend?
This practical course is aimed at all employees regularly dealing face-to-face with customers and colleagues. This course has exercises to help you develop skills in assertiveness for conflict resolution and negotiation for gaining agreement that can genuinely help you to develop a powerful, positive impact in your working relationships.

Aims

• To understand the communication skills required for developing successful working relationships.
• To understand the different behaviour types and how to influence them in relationships.
• To understand the power of assertive and negotiation techniques required to influence relationships and manage conflict.
• To use assertive behaviour and negotiation for building future successful working relationships.

Objectives

By the end of the session you will have:

• Developed awareness of what successful working relationships are and their value to you and your business
• Explored personal knowledge, attitude and beliefs and experience how these impact on day-to-day working relationships
• Practised your working relationship management skills in a safe and confidential environment
• Identified areas of personal development in the use of the skills and completed an action plan for developing these skills further in the workplace

What topics will be covered?

• Identifying a challenging working relationship
• A personality inventory – what is your preferred style?
• Understanding of the Johari Window and feedback
• Assertion techniques for managing and resolving conflict
• Negotiation skills for gaining agreement

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