Training Course:
Problem Solving for Managers

Problem Solving for Managers

Duration: 2 days

Who should attend?
This practical course is aimed at delegates needing to resolve problems and challenges affecting customers and the business. This course uses a variety of techniques to solve problems constructively, logically and creatively. Learn to resolve issues, not just the symptoms and build better long-term relationships with customers, colleagues and suppliers.

Aims

• To deliver an excellent customer experience with nothing left to chance by identifying and removing potential blockages to achieving this
• To investigate techniques to aid problem solving within the workplace
• To discover how you can alter your thinking patterns and be more creative when dealing with problems

Objectives

By the end of the session you will have:

• Developed an understanding of traditional thinking patterns and how to change your thinking patterns to become more effective
• Identified how you can use creative and brainstorming techniques to find solutions to problems
• Experienced opportunities for practicing skills in a safe and confidential environment
• Identified areas for personal development and completing an action plan for further development of these skills in the workplace

What topics will be covered?

• Typical problems posed by customers and in the work environment
• Strategic, logical and creative thinking – what is it and why everyone should do it
• How to clarify issues and develop a strategy for success
• Identifying your own traditional thinking pattern and developing your thinking for creativity
• Problem solving tools and techniques and how these can be used, finding the best tool for the ???

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